The cancellation policy below applies to all bookings unless the hotel you have booked with has different terms and conditions to those stated below. It is in your best interests to be aware of any cancellation policies that apply and fees that you may incur as a result of a cancellation. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking.

If you cancel:

+21 Days before requested arrival date
No Cancellation Fee

21 - 14 Days before requested arrival date
There is a 5% administration charge

13 - 7 Days before requested arrival date
There is a 10% administration charge

6 - 3 Days before requested arrival date
There is a cancellation fee of one night

2 - 0 Days before requested arrival date
There is a cancellation fee of your full booking amount.

NOTE: Unless you are informed otherwise on your confirmation e-mail.
Some hotels have policies that are not the same as the above table and therefore it is in your interest to pay very careful attention to any information we pass on to you about this matter if you think that these policies may apply to your booking

Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.

Extension of stay:
Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel will charge you full walk-in rates).

Shortening your stay:
We would love to be as flexible as we can regarding this issue. However, as an agent, The Hotel Travel Network has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we and we will refund the amount to you less 5% administration charge.

You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.

No Show (Non-use of reservation):
If, for any reason you don’t utilise your reservation and fail to contact us to cancel it, we do not refund any monies pertaining to said booking.

The reason for this is that as far as the hotel is concerned the room is booked and they cannot let anyone else occupy it, in case you arrive. Thus the room is held, un-occupied, until they are notified otherwise